KBA Telecom

KBA Telecom






	Small Office: There never seems to be a happy medium for those of us who work from a small office. On one hand the phone never stops ringing on the other it’s engaged to your customer and you miss an important opportunity, or that call comes on a rare occasion when everyone is out of the office. Using Intelligent Call Services (ICS), KBA can supply a small office with all the major functions that you would expect at a larger office. For example: Call queuing, intelligent divert, message recording, call recording, etc. Click on the picture for more information.

KBA Telecom is an offshoot service that has spawned out of our experience and relationships from within the telecommunications industry. Essentially, we are able to offer major cost savings over main industry players in two specific areas:

Services for small offices, home workers and out-of-office workers
Outsourced Contact Centres




		Home Worker There are pros and cons in working from home. Probably the most specific is keeping a sensible balance between work and domestic life. For example; what time do you stop answering business calls? With an ICS 08 number, you calls can be switched to an answering service outside normal working hours or diverted to a work colleague for days off and longer holidays. If you are a business that uses home based workers; you can ensure your clients are using numbers aligned to your own business, which allows you to control the movement of calls as well as retain your worker’s privacy. Click on the picture for more information.**




		Out-of-Office Worker Many jobs are based on the road or require significant time at client sites or other offices. ICS services can help in a number of ways. For example, if you share time across a number of regular locations; an 07 number can be designed to “follow you” by diverting across a range of phone numbers until you pick up the call. ICS 08 numbers can be programmed to take messages on no reply and then email that voice message to you. So, you are never far away from your office. Faxes can be emailed to and you can receive SMS alerts to your mobile. Furthermore, KBA specialises in the delivery of mobile data services. *Click on the picture for more information.*




	Outsourced Contact Centres Outsourced contact centre services can be provided as a direct extension to your directly employed resources. Services can be delivered to meet full service requirements, provide overflow, handle campaign specific work, etc. Although using telecom services that are UK based, we are able to offer both on-shore and off-shore operations, including combinations. A fairly unique opportunity is to use South African based resources, which hit middle ground by benefitting from off-shore cost reductions but using agents that speak English as their first language . *Click on the picture for more information.*


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